Refund policy
Return and Refund Policy
Last updated: August 30, 2026
Beloved Prints sells both standard products and custom or personalized products. Return eligibility depends on the type of product purchased.
Standard, non-personalized products may be returned according to the standard return policy below. Custom and personalized products are created specifically for the customer and are subject to different return and refund terms.
Order cancellations
Orders may be canceled within 24 hours of the original order time by contacting us at:
After the 24-hour cancellation period has passed, the order may have entered production or processing and can no longer be guaranteed for cancellation, refund, or modification.
Submitting a cancellation request does not guarantee cancellation unless the request is received within the 24-hour cancellation period.
For custom or personalized orders, customers should contact us as quickly as possible if changes are needed. Once production has begun, we may be unable to modify the order.
Standard, non-personalized products
Standard products that have not been customized or personalized may be returned within 30 calendar days of the carrier's recorded delivery date.
To be eligible for a return, the product must be unused, undamaged, and in substantially the same condition in which it was received.
Customers must contact us at support@belovedprints.com before returning an item. We will provide return instructions when the return is approved.
Returns sent without prior authorization may be refused.
For returns resulting from a change of mind, ordering the wrong size, or another reason not caused by Beloved Prints:
- The customer is responsible for return shipping costs.
- Original shipping charges are not refundable.
- Beloved Prints does not charge a restocking fee on eligible returns.
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
Custom and personalized products
Products that are customized, personalized, or created specifically from customer-provided photographs, names, text, measurements, or other information are not eligible for returns, exchanges, or refunds due to buyer preference or customer error.
This includes situations where:
- The customer changes their mind or no longer wants the product.
- The customer orders the wrong size, color, wording, configuration, or personalization.
- The customer provides incorrect spelling, names, measurements, or other personalization information.
- The customer submits low-quality, incomplete, misleading, or inaccurate reference photographs.
- The customer is dissatisfied with reasonable artistic interpretation.
- The product contains minor variations normally associated with 3D printing or hand finishing.
Customers are responsible for reviewing all product selections, spelling, names, measurements, uploaded photographs, shipping information, and other order details before completing checkout.
The restrictions above do not apply to products that arrive damaged, materially defective, or materially different from what was ordered.
3D-printed and hand-finished products
Many Beloved Prints products are produced using 3D-printing and hand-finishing processes.
Minor characteristics such as layer lines, seam marks, surface texture, minor dimensional variation, slight color differences, paint variation, filament variation, or other normal manufacturing characteristics may occur.
These normal variations are not considered defects.
Likewise, product photographs may appear slightly different from the physical product due to lighting, photography, display settings, filament batches, printing orientation, finishing methods, and hand-painted details.
Reasonable differences in color or appearance do not qualify as defects.
Damaged, defective, or incorrect orders
Please inspect your order promptly after delivery.
If your item arrives damaged, materially defective, or materially different from what you ordered, contact us within 7 calendar days of the carrier's recorded delivery date at:
Please provide your name, order number, a description of the problem, clear photographs of the product, and—when shipping damage is involved—photographs of the shipping box, packaging, and shipping label.
We may request additional photographs or other information reasonably necessary to evaluate the claim.
Please do not discard the product, shipping box, or original packaging until the claim has been reviewed.
Resolution of approved claims
For an approved damaged, defective, or incorrect-order claim, Beloved Prints will provide an appropriate remedy based on the circumstances.
Depending on the nature of the issue, the resolution may include:
- Repairing or reproducing the product.
- Replacing the affected product.
- Providing store credit.
- Providing a partial refund.
- Providing a full refund.
For custom and personalized products, we normally prioritize repair, reproduction, or replacement when doing so can reasonably correct the issue.
If an item must be returned as part of an approved damaged, defective, or incorrect-order claim, Beloved Prints will provide return instructions and pay any required return shipping costs.
Customers should not return an item without first receiving authorization from Beloved Prints.
Return shipping
For eligible returns of standard products due to buyer preference, change of mind, or an ordering decision not caused by Beloved Prints, the customer is responsible for return shipping.
For approved claims involving products that arrived damaged, materially defective, or incorrect due to an error by Beloved Prints, Beloved Prints will pay any required return shipping costs.
We recommend using a shipping method that provides tracking when returning a product.
Refund processing
Approved refunds are issued to the original payment method whenever possible.
Beloved Prints generally submits approved refunds within 5 business days after approval or, when a return is required, after the returned merchandise has been received and inspected.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
Original shipping charges are not refundable for standard buyer-remorse returns.
Original shipping charges may be refunded when the refund results from an error by Beloved Prints or when the product arrived damaged or materially defective.
Exchanges
Standard, non-personalized products may be eligible for an exchange within the same 30-day return period, subject to product availability.
Customers are responsible for return shipping on exchanges requested because of size preference, color preference, or another reason not caused by Beloved Prints.
Custom and personalized products are not eligible for exchanges due to customer preference or customer-provided errors.
If a custom or personalized item is damaged, materially defective, or incorrect due to an error by Beloved Prints, contact us under the damaged or defective order procedure above.
Unauthorized returns
Products returned without prior authorization may be refused and may not qualify for a refund, replacement, exchange, or store credit.
Please contact us before sending any product back.
Contact us
Questions regarding returns, cancellations, exchanges, damaged products, replacements, or refunds should be sent to:
Beloved Prints
Southern 54, LLC, DBA Beloved Prints
3155 Columbia Blvd #1028
Titusville, Florida 32780
United States
Email: support@belovedprints.com