Refund policy
Return and Refund Policy
Last updated: July 27, 2026
Beloved Prints creates made-to-order and personalized 3D-printed products. Because our products are produced specifically for each customer, our return, cancellation, and refund policies differ from those of stores selling mass-produced merchandise.
Order cancellations
Orders may be canceled within 24 hours of the original order time by contacting us at:
After the 24-hour cancellation period has passed, the order is considered accepted for production and cannot be canceled, refunded, or changed.
Submitting a cancellation request does not guarantee cancellation unless the request is received within the 24-hour period.
Custom and personalized products
Custom, personalized, and made-to-order products are not eligible for returns, exchanges, or refunds because:
- The customer changed their mind
- The customer no longer wants the product
- The customer ordered the wrong size, color, wording, or configuration
- The customer provided incorrect personalization information
- The customer submitted low-quality, incomplete, or inaccurate reference photographs
- The customer is dissatisfied with normal artistic interpretation or minor variations inherent in 3D printing
- The item has minor layer lines, seam marks, surface texture, color variation, or other characteristics normally associated with 3D-printed products
Customers are responsible for reviewing all selections, spelling, names, measurements, uploaded photographs, shipping information, and other order details before completing checkout.
Damaged, defective, or incorrect orders
Please inspect your order promptly after delivery.
If your item arrives damaged, materially defective, or different from what you ordered, contact us within 7 calendar days of the carrier’s recorded delivery date at:
Your message must include:
- Your name
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the shipping box, packaging, and shipping label if the item arrived damaged
We may request additional photographs or information reasonably necessary to evaluate the claim.
Do not discard the product or its original packaging until we have completed our review.
Resolution of approved claims
After reviewing an eligible claim, Beloved Prints may, at our discretion:
- Replace the damaged, defective, or incorrect item
- Repair or reproduce the item
- Provide store credit
- Issue a partial refund
- Issue a full refund
We normally prioritize replacement of custom products when a replacement can reasonably correct the issue.
We will provide instructions if an item must be returned. Customers should not return an item without first receiving authorization from Beloved Prints.
For an approved damaged, defective, or incorrect-order claim, Beloved Prints will pay any required return shipping costs.
Refund processing
Approved refunds are issued to the original payment method.
Beloved Prints generally submits approved refunds within 5 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
Original shipping charges are not refundable unless the refund results from an error by Beloved Prints or the item arrived damaged or materially defective.
Color and appearance
Photographs, screen settings, lighting, filament batches, printing orientation, finishing, and hand-painted details may cause colors or appearance to vary slightly from online images.
These reasonable differences do not qualify as defects.
Unauthorized returns
Items returned without prior authorization may be refused and may not qualify for a refund, replacement, or exchange.
Contact
Questions concerning returns, cancellations, replacements, or refunds should be sent to:
Beloved Prints
Southern 54, LLC, DBA Beloved Prints
3155 Columbia Blvd #1028
Titusville, Florida 32780
United States
Email: support@belovedprints.com