Shipping policy
Shipping Policy
Last updated: July 27, 2026
Made-to-order production time
Most Beloved Prints products are custom-made or produced after an order is placed.
Our normal production time is approximately 5 to 7 business days before shipment.
Business days do not include weekends or United States federal holidays.
Production time is separate from carrier transit time. The delivery estimate shown at checkout or provided by a shipping carrier begins after the order has completed production and has been shipped.
Large, complex, highly personalized, hand-finished, or unusually high-volume orders may require additional production time.
Order confirmation and review
Customers are responsible for reviewing their order confirmation and notifying us of any errors within the 24-hour cancellation period.
After 24 hours, custom orders may enter production and cannot normally be changed or canceled.
Shipping rates
Available shipping methods and charges are displayed during checkout.
Shipping costs may be based on the destination, product size, package dimensions, package weight, carrier, and selected delivery service.
Delivery estimates
Carrier delivery dates are estimates and are not guarantees unless the selected carrier service expressly provides a guaranteed delivery commitment.
Beloved Prints is not responsible for delays caused by:
- Shipping carriers
- Severe weather
- Natural disasters
- Transportation interruptions
- Incorrect or incomplete addresses
- Holiday shipping volume
- Government action
- Customs processing
- Events beyond our reasonable control
If we cannot ship within the production period represented at the time of purchase, we will contact the customer regarding the delay and provide any options required by applicable law.
Federal rules require sellers to have a reasonable basis for advertised shipping times and, when those times cannot be met, to obtain consent to the delay or issue an appropriate refund.
Shipping confirmation and tracking
When available, tracking information will be sent to the email address provided during checkout after the shipping label is created.
Tracking may take time to update after the package is transferred to the carrier.
Address accuracy
Customers are responsible for providing a complete and accurate delivery address.
Beloved Prints is not responsible for delivery failure, delay, or loss caused by an incorrect or incomplete address supplied by the customer.
Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after an order has entered production or a shipping label has been created.
Additional shipping charges resulting from an incorrect address, refused delivery, or unclaimed package may be the customer’s responsibility.
Packages marked delivered
If tracking shows that a package was delivered but you cannot locate it:
- Check the delivery area, mailbox, parcel locker, porch, garage, and other secure locations.
- Ask household members or neighbors whether they accepted it.
- Contact the carrier using the tracking number.
- Contact us at support@belovedprints.com if the package remains missing.
A carrier’s delivered scan does not automatically establish that Beloved Prints is responsible for theft or loss after delivery. We will, however, assist with available carrier inquiries or claims when reasonably possible.
Packages damaged during shipping
Report shipping damage within 7 calendar days of delivery.
The claim must include photographs of:
- The damaged product
- The exterior shipping box
- The interior packaging
- The shipping label
Keep the product and all packaging until we complete our review.
Returned or refused packages
If a package is returned because of an incorrect address, refusal, failed delivery, or failure to retrieve the package, the customer may be responsible for the cost of reshipping it.
Custom-made products returned to us are not automatically eligible for a refund.
International orders
Any international shipping option shown at checkout may be subject to customs duties, taxes, brokerage fees, import restrictions, or other charges imposed by the destination country.
Unless expressly stated otherwise, those charges are the customer’s responsibility.
Contact
Questions about production or shipping should be sent to:
Beloved Prints
Southern 54, LLC, DBA Beloved Prints
3155 Columbia Blvd #1028
Titusville, Florida 32780
United States