Shipping policy
Shipping Policy
Last updated: August 30, 2026
Beloved Prints sells both standard products and custom or personalized products. Many of our products are produced, printed, painted, finished, or prepared after an order is placed, so processing time may vary depending on the product.
This Shipping Policy explains our normal production, processing, shipping, tracking, and delivery procedures.
Processing and production times
Our normal processing and production time is approximately 5 to 7 business days before shipment, unless a different timeframe is stated on the product page or during checkout.
Business days do not include weekends or United States federal holidays.
Processing and production time is separate from carrier transit time. The estimated delivery date shown by a shipping carrier begins after the order has completed production or processing and has been transferred to the carrier.
Some orders may require additional production time, including:
- Custom or personalized products
- Large or complex products
- Hand-painted or hand-finished products
- Large-quantity orders
- Orders requiring customer-supplied photographs or personalization
- Orders placed during periods of unusually high demand
If an order is expected to take substantially longer than the timeframe represented when it was purchased, we will make reasonable efforts to contact the customer.
Custom and personalized orders
Custom and personalized products may require additional processing before production can begin.
Customers are responsible for reviewing all photographs, names, spelling, personalization details, measurements, product selections, and other information submitted with the order.
Customers should review their order confirmation promptly and notify us of errors as soon as possible.
Orders may be canceled within 24 hours of the original order time in accordance with our Return and Refund Policy.
After the 24-hour cancellation period, a custom or personalized order may have entered production and changes or cancellations may no longer be possible.
Shipping rates
Available shipping methods and shipping charges are displayed during checkout before an order is completed.
Shipping charges may be calculated based on factors including:
- Destination
- Package weight
- Package dimensions
- Product size
- Carrier
- Selected delivery service
Any applicable shipping charge will be shown before payment is submitted.
Delivery estimates
Carrier transit times and estimated delivery dates are generally estimates and not guarantees, unless the selected carrier service expressly provides a guaranteed delivery commitment.
Production or processing time must be added to carrier transit time when estimating the total time required to receive an order.
Delivery may be delayed by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Natural disasters
- Transportation interruptions
- Holiday shipping volume
- Government action
- Customs processing
- Incorrect or incomplete addresses
- Other circumstances beyond our reasonable control
If we become aware of a significant delay before shipment, we will make reasonable efforts to notify the customer.
Shipping confirmation and tracking
When tracking is available, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
A tracking number may be created before the carrier physically receives the package.
Tracking information can therefore take some time to begin showing movement after a shipping confirmation is sent.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you discover an address error after placing your order, contact us immediately at:
We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or after a shipping label has been created.
Beloved Prints is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
Additional shipping charges resulting from an incorrect address, refused delivery, or unclaimed package may be the customer's responsibility.
Packages marked delivered
If carrier tracking shows that your package was delivered but you cannot locate it, please:
- Check your mailbox, porch, garage, parcel locker, delivery area, and other secure locations around the property.
- Ask household members, neighbors, building staff, or others who may have accepted the package.
- Review the carrier's tracking information for delivery notes or photographs.
- Contact the carrier using the tracking number provided.
- Contact us at support@belovedprints.com if the package remains missing.
A carrier's delivered scan does not automatically mean that Beloved Prints is responsible for theft, misplacement, or loss after delivery.
However, we will provide reasonable assistance with available carrier inquiries or claims when possible.
Lost packages
If tracking does not show delivery and the package appears to have been lost in transit, contact us at:
We may ask you to allow a reasonable amount of time for carrier delays or tracking updates before a package is considered lost.
When appropriate, we will work with the carrier to investigate the shipment and determine the appropriate resolution.
Packages damaged during shipping
If an item arrives damaged during shipping, contact us within 7 calendar days of the carrier's recorded delivery date.
Please provide:
- Your name
- Your order number
- A description of the damage
- Clear photographs of the damaged product
- Photographs of the exterior shipping box
- Photographs of the interior packaging
- A photograph of the shipping label
Please keep the damaged product and all original packaging until we have completed our review.
Approved shipping-damage claims will be handled according to our Return and Refund Policy.
Returned, refused, or unclaimed packages
If a package is returned to Beloved Prints because of:
- An incorrect or incomplete address
- Refused delivery
- Failed delivery attempts
- Failure to retrieve the package
- Another circumstance attributable to the recipient
the customer may be responsible for any additional shipping charges required to send the package again.
A package being returned to us does not automatically qualify the order for a refund.
Custom or personalized products remain subject to the custom-product provisions of our Return and Refund Policy.
Standard products remain subject to our standard return requirements.
International orders
If international shipping is offered to your destination during checkout, the shipment may be subject to:
- Customs duties
- Import taxes
- Brokerage charges
- Customs processing fees
- Import restrictions
- Other charges imposed by the destination country
Unless expressly stated otherwise during checkout, these charges are the customer's responsibility and are not included in the product price or shipping charge paid to Beloved Prints.
Customs processing may also delay delivery.
Customers are responsible for ensuring that products ordered from Beloved Prints may legally be imported into their destination country.
Contact us
Questions regarding production, processing, tracking, shipping, or delivery should be sent to:
Beloved Prints
Southern 54, LLC, DBA Beloved Prints
3155 Columbia Blvd #1028
Titusville, Florida 32780
United States
Email: support@belovedprints.com